About SNO holidays
sno is about giving better service and value so you keep coming back
being better than you expected, without making a fuss about it
sno big deal
"... every kind of business works best when customers come first ..." snoman
a wise man once said that "any business is simply the process of imperfect humans, providing a thing or service, to other imperfect humans... "
at sno we believe the only way to be successful in business is to make sure the whole process is always handled not by systems or rules or processes, but by people
this is at the heart of the sno commitment to great service - we're always focussed, not on what the business wants, but on what the customer wants
that's not to say that we don't focus on being efficient - we need efficiency to deliver on our commitment to value - it simply means that everyone at sno knows it's their responsibility to put the customer experience first, because our business is really about sno customers and sno people, nothing else
there are essentially two quite different approaches to making a business more successful - increasing the profit margin and increasing the number of sales
most businesses try to do both, forgetting that the first method is actually quite antagonistic towards the second - make too much on each sale, people won't come back
at sno we believe that reducing the profit margin is the best way to increase sales... so we're committed to providing the best prices in town - it's the second half of our mission to be better than you expected - we won't be the cheapest at the expense of giving great service, but we're confident that we can offer the best value
When you book with SNO Holidays, your holiday is always protected against supplier failure.
All our flights, and holiday packages which include flights, are ATOL protected by the CAA (Civil
Aviation Authority). SNO limited uses only the biggest ski holiday companies, flights suppliers
and ski tour operators, who are also ATOL bonded. We ensure your ski holiday money is safe.
In addition to ATOL protection, all holiday booking payments are safeguarded in a trust account,
which Is independently administered by the Travel Trust Association and NatWest bank.