About SNO holidays

service

a wise man once said that "any business is simply the process of imperfect humans, providing a thing or service, to other imperfect humans... "

at sno we believe the only way to be successful in business is to make sure the whole process is always handled not by systems or rules or processes, but by people

this is at the heart of the sno commitment to great service - we're always focussed, not on what the business wants, but on what the customer wants

that's not to say that we don't focus on being efficient - we need efficiency to deliver on our commitment to value - it simply means that everyone at sno knows it's their responsibility to put the customer experience first, because our business is really about sno customers and sno people, nothing else

value

there are essentially two quite different approaches to making a business more successful - increasing the profit margin and increasing the number of sales

most businesses try to do both, forgetting that the first method is actually quite antagonistic towards the second - make too much on each sale, people won't come back

at sno we believe that reducing the profit margin is the best way to increase sales... so we're committed to providing the best prices in town - it's the second half of our mission to be better than you expected - we won't be the cheapest at the expense of giving great service, but we're confident that we can offer the best value